Customer Service Representative

Honsador Lumber; Lihue (HI); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

401(k) Retirement Plan

11 Paid Holidays Per Year

Sick Leave Benefits

Employee Assistance Program (EAP)

Opportunities for Career Growth andAdv

Stable, Full-Time Employment

Future opportunities to participate in

Job summary

Honsador Lumber is seeking a motivated Customer Service Representative to join our Kauai team in Lihue, HI. The role involves assisting customers, processing orders, coordinating deliveries, and delivering an exceptional customer experience.

The ideal candidate has strong communication, attention to detail, and the ability to thrive in a fast-paced environment while building positive relationships with customers and coworkers.

Qualifications

• Experience in customer service, sales, building materials preferred.
• Knowledge of building materials and local codes preferred.
• Excellent communication and interpersonal skills.
• Strong mathematical skills, including fractions and decimals.

Responsibilities

• Determine customers’ needs and recommend products that provide value to their projects and business.
• Respond to inquiries regarding product selection, pricing, quotations, orders, deliveries, and follow-ups.
• Develop profitable relationships through excellent service and problem-solving.
• Continuously improve product knowledge and industry expertise.
• Enter orders, pricing, and related data accurately into the system.

Skills

Customer service

Sales support

Communication

Interpersonal skills

Teamwork

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Honsador Kauai, Lihue, HI, US

Salary Range: $24.00 To $25.50 Hourly

• Starting Pay: $24.00 – $25.50 per hour (depending on experience)
• Future opportunities to participate in a generous monthly incentive plan
• 401(k) Retirement Plan
• 11 Paid Holidays Per Year
• Sick Leave Benefits
• Employee Assistance Program (EAP)
• Opportunities for Career Growth and Advancement
• Stable, Full-Time Employment

POSITION OVERVIEW

Honsador Lumber is seeking a motivated and customer-focused Customer Service Representative to join our Kauai team. This position plays a key role in supporting customers by providing product knowledge, processing orders, coordinating deliveries, and ensuring an exceptional customer experience.

The ideal candidate will possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment while building positive relationships with customers and coworkers.

RESPONSIBILITIES

• Determine customers’ needs and recommend appropriate products and solutions that provide value to their projects and business.
• Respond to customer inquiries regarding product selection, pricing, quotations, order placement, delivery scheduling, complaints, and follow-up requests.
• Develop profitable business relationships through excellent customer service, sales support, and problem-solving.
• Continuously improve and maintain product knowledge and industry expertise.
• Enter customer orders, pricing information, and related data into the computer system accurately and efficiently.
• Schedule and coordinate deliveries of products.
• Utilize product and supply checklists to ensure customers receive all materials necessary for their projects.
• Identify opportunities to recommend additional products and services that meet customer needs.
• Accept customer payments and apply them to the appropriate customer accounts.
• Follow up on deliveries to ensure materials arrive complete and on time as promised.
• Work closely with sales, warehouse, dispatch, and operations personnel to ensure customer satisfaction.
• Maintain accurate records and documentation.
• Perform other duties as assigned.

QUALIFICATIONS

• Previous customer service, sales, building materials, construction, or related industry experience preferred.
• Knowledge of building materials, construction processes, and local building codes preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills and proficiency with business software applications.
• Strong mathematical skills, including the ability to add, subtract, multiply, and divide common fractions and decimals.
• Effective time management and organizational skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Ability to work collaboratively in a team-oriented environment.
• Must successfully pass a drug screening and consent to a background check.

CORE COMPETENCIES

• Customer Focus
• Building Trust
• Communication
• Sense of Ownership
• Teamwork
• Problem Solving
• Attention to Detail
• Accountability