Client Support & Solutions Specialist

Western & Southern; Independence Township (OH); Vor Ort; USD 38.000 - 56.000; Vollzeit

Zusammenfassung

Western & Southern is seeking a customer-focused professional to provide timely service to clients, resolve policy-related inquiries, and process transactions accurately. The role requires effective communication, data upkeep, and collaboration with multiple departments to support sales and agency initiatives.

The position emphasizes problem-solving, meticulous documentation, and reliable handling of duties with occasional travel as needed.

Qualifikationen

• Excellent verbal and written communication skills.
• Experience in customer service and resolving client concerns.
• Ability to prepare correspondence and reports with clear formatting.

Aufgaben

• Provide professional service to internal and external clients; resolve inquiries and de-escalate when necessary.
• Research and resolve policy data to satisfy inquiries received via multiple channels.
• Assist with recruiting and marketing support by maintaining materials and submitting candidate sources.
• Maintain documentation in systems and support cross-department collaboration.
• Support sales and agency teams with client interactions and lead opportunities.
• Perform other duties as assigned by management.

Kenntnisse

Communication

Customer service

Problem solving

Attention to detail

Multitasking

Ausbildung

Some college

Tools

MS Word

Excel

Databases

Jobbeschreibung

Western & Southern is seeking a customer-focused professional to provide timely service to clients, resolve policy-related inquiries, and process transactions accurately. The role requires effective communication, data upkeep, and collaboration with multiple departments to support sales and agency initiatives.

The position emphasizes problem-solving, meticulous documentation, and reliable handling of duties with occasional travel as needed.