Customer Care & Policy Support Specialist

Dale Nace; Pennsburg (Montgomery County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid Holidays

Paid time off

401(k)

401(k) matching

Opportunity for advancement

Training & development

Job summary

Dale Nace - State Farm Agent in Montgomery County, Pennsburg is seeking a customer-focused individual to join their team. In this role, you will generate exceptional customer experiences and assist with inquiries, policy changes, and insurance claims.

Ideal candidates should possess strong communication and interpersonal skills, be detail-oriented, and have the ability to multitask. Previous customer service experience is preferred, and there are opportunities for internal growth for driven candidates.

Qualifications

• Strong communication and interpersonal skills essential.
• Must be detail-oriented and capable of multitasking.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Paid Holidays
• Paid time off
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a with , you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance and financial services agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.