Client Success & Solutions Specialist

Western & Southern Financial Group; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Western & Southern Financial Group is seeking a customer service professional in Indianapolis, Indiana, to provide excellent service to both internal and external clients. The role requires strong communication skills and the ability to resolve inquiries while collaborating with various departments.

Ideal candidates will demonstrate a commitment to accuracy and be able to manage multiple assignments in a fast-paced environment. Some college or commensurate experience is preferred, and proficiency in office applications is required.

Qualifications

• Possesses excellent verbal and written communication skills.
• Demonstrated experience in customer service.
• Ability to prepare correspondence and reports.

Responsibilities

• Provides courteous service to clients and resolves inquiries.
• Supports the Agency by identifying marketing opportunities.
• Maintains accurate documentation in various systems.
• Champions client retention processes and manages payment options.

Skills

Excellent verbal and written communication skills

Customer service experience

Attention to detail

Ability to manage multiple assignments

Education

Some college or commensurate experience

Tools

Word processing applications

Spreadsheet applications

Database applications

Job description

Western & Southern Financial Group is seeking a customer service professional in Indianapolis, Indiana, to provide excellent service to both internal and external clients. The role requires strong communication skills and the ability to resolve inquiries while collaborating with various departments.

Ideal candidates will demonstrate a commitment to accuracy and be able to manage multiple assignments in a fast-paced environment. Some college or commensurate experience is preferred, and proficiency in office applications is required.