Client Support & Solutions Analyst

U.S. Legal Support; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Company Holidays

Paid Parental Leave

Company-Paid Life Insurance

Short-Term and Long-Term Disability

Job summary

US Legal Support is seeking a Client Support Analyst in Houston, TX. You will act as the primary contact for clients and sales partners, handling inquiries via phone, email, and the company portal, while ensuring timely, accurate resolutions.

The role requires a service mindset, attention to detail, and the ability to manage multiple priorities with professionalism. On-site work with a fast-paced environment and opportunities to grow in client relations.

Qualifications

• 3+ years of customer service, client support, account management, or client solutions experience.
• Professional phone and email etiquette.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office Suite and web-based applications.

Responsibilities

• Serve as a primary point of contact for client and sales partner inquiries.
• Investigate, research, and resolve issues in a timely and professional manner.
• Provide exceptional customer service while building and maintaining positive client relationships.
• Communicate effectively through phone, email, and company platforms.
• Ensure client concerns are addressed promptly and driven through resolution.

Skills

Customer service

Phone etiquette

Written communication

Multitasking

Time management

Relationship building

Education

High School Diploma or equivalent

Associate degree or higher

Tools

Microsoft Office Suite

CRM systems

Ticketing systems

Job description

US Legal Support is seeking a Client Support Analyst in Houston, TX. You will act as the primary contact for clients and sales partners, handling inquiries via phone, email, and the company portal, while ensuring timely, accurate resolutions.

The role requires a service mindset, attention to detail, and the ability to manage multiple priorities with professionalism. On-site work with a fast-paced environment and opportunities to grow in client relations.