IT Technician

Revel Staffing; Sugar Land (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk professional in Sugar Land, TX to respond to inbound calls, tickets, and emails from clinical and administrative staff. You will provide first-level support for Windows, VPN, email, and common business apps, while following documented procedures and maintaining HIPAA-compliant data handling.

You will document steps taken in the ticketing system and escalate complex issues as needed, delivering professional, patient, and accurate service to users of

Qualifications

• High school diploma or GED required.
• HIPAA compliance credential or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional handling under pressure.
• Strong attention to detail and accurate documentation of support activity.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues including password resets, access issues, VPN, email, and connectivity.
• Follow documented procedures and internal support workflows.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users with varying technical skills.
• Maintain confidentiality and protect data in line with HIPAA and company policies.
• Support peak periods, system updates, and special projects as required.
• Assist with basic user account setup and access changes as needed.

Skills

Communication skills

Customer service

Documentation

Windows OS

VPN

Healthcare IT

Education

High school diploma

HIPAA training

Tools

Ticketing system

Email

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion