Client Support Specialist

Service Champions Heating Cooling Water Electrical NorCal; Pleasanton (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid vacation

Paid birthdays off

Health/Dental/Vision

401k with match

Life insurance

EAP & FSA

Referral bonuses

Training & development

Team events

Dynamic environment

Job summary

Service Champions Heating Cooling Water Electrical NorCal in Pleasanton is seeking a Client Support Specialist for our Call Center team. You will handle high-volume inbound and outbound calls, book appointments, and use a solutions-based approach to meet client needs.

This role requires strong call center and sales experience, excellent communication, and the ability to work evenings/weekends. We offer paid vacation, health plans, a 401k match, and ongoing training in a collaborative environment.

Qualifications

• 1 year Call Center experience preferred.
• Strong sales experience preferred.
• Experience with Microsoft Word, Outlook, CRM systems.
• Must type a minimum of 40 WPM with multiple monitors.

Responsibilities

• Work onsite at Service Champions, Pleasanton Support Center.
• Handle outbound calls to existing customers.
• Book appointments at a high conversion rate.
• Use a solutions-based approach to solve client needs.
• Accept inbound calls from clients, escalate concerns as needed.
• Achieve and exceed productivity goals while maintaining high quality.

Skills

Call Center experience

Sales experience

Communication skills

Interpersonal skills

Typing 40 WPM

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.

We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!

What's In It For Me?

• $22-$26 an hour + uncapped commission
• Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match up to 30%
• Life insurance and accident insurance
• Special Program Options FSA & EAP
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Work onsite at Service Champions, Pleasanton Support Center
• Handle outbound calls to existing customers
• Book appointments at a high conversion rate
• Use a solutions-based approach to solve client needs
• Accept in a timely manner inbound calls from our clients
• Escalate customer concerns as needed
• Achieve and exceed productivity goals while maintaining high quality

Client Support Center hours of operation Monday through Friday 700 am to 700 pm, Saturday/Sunday 800 am to 500 pm

Do I have What it Takes?

• 1 year Call Center experience preferred
• STRONG SALES experience and background preferred
• Experience with Microsoft, Word, Outlook, CRM systems
• Must be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
• Use provided leads to make outbound calls to offer our products and services.
• Use product knowledge to showcase the solutions that our company can offer to prospects.
• Understanding customers' needs and identifying upselling opportunities.
• Enter accurate and detailed records of client interactions and actions taken
• Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to work shifts that include evenings and weekends.
• Service Titan experience preferred but not required

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #SCNLI