Client Support Specialist

Service Champions Heating & Air Conditioning; Pleasanton (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid Vacation

Paid Birthdays off

Health, Vision, and Dental plans

401k Retirement Plan with company max

Life insurance and accident insurance

FSA & EAP programs

Referral Bonuses and Employee Discount

Continuous Training & Development

Company events

Career growth support

Job summary

Service Champions Heating & Air Conditioning is hiring a Client Support Specialist for our Pleasanton call center. You will handle high-volume inbound and outbound calls, book appointments, and use a solutions-based approach to solve client needs.

The role requires at least 1 year of call center experience and strong sales and communication skills. You will work in a collaborative, fast-paced environment with ongoing training and career growth opportunities.

Qualifications

• 1 year Call Center experience preferred.
• Strong sales experience and background preferred.
• Experience with Microsoft Word, Outlook, and CRM systems.
• Must be able to type a minimum of 40 WPM.
• Exceptional phone and interpersonal skills.
• Ability to log call outcomes and schedule appointments accurately.
• Use leads to make outbound calls and upsell products/services.
• Strong judgment to resolve issues calmly and diplomatically.

Responsibilities

• Work onsite at Service Champions, Pleasanton Support Center.
• Handle outbound calls to existing customers.
• Book appointments at a high conversion rate.
• Use a solutions-based approach to solve client needs.
• Take inbound calls promptly from clients.
• Escalate customer concerns as needed.
• Achieve productivity goals while maintaining high quality.

Skills

Strong sales

Call center experience

Typing 40 WPM

Excellent communication

Interpersonal skills

Tools

CRM systems

Microsoft Office

Job description

Overview

Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.

We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named a Top Workplace since 2016! We are committed to ourcore valuesand we protect our company culture through our commitment to being a Champion every day!

What's In It For Me?

• $22-$26 an hour + uncapped commission
• Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match up to 30%
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Work onsite at Service Champions, Pleasanton Support Center
• Handle outbound calls to existing customers
• Book appointments at a high conversion rate
• Use a solutions-based approach to solve client needs
• Accept in a timely manner inbound calls from our clients
• Escalate customer concerns as needed
• Achieve and exceed productivity goals while maintaining high quality

Client Support Center hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday/Sunday 8:00 am to 5:00 pm

Qualifications

Do I have What it Takes?

• 1 year Call Center experience preferred
• STRONGSALESexperienceand background preferred
• Experience with Microsoft, Word, Outlook, CRM systems
• Must be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
• Use provided leads to make outbound calls to offer our products and services.
• Use product knowledge to showcase the solutions that our company can offer to prospects.
• Understanding customers' needs and identifying upselling opportunities.
• Enter accurate and detailed records of client interactions and actions taken
• Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to work shifts that include evenings and weekends.
• Service Titan experience preferred but not required

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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