Client Support Representative - Healthcare Revenue Cycle (Fully Remote)

Experian; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Experian is seeking a healthcare revenue cycle support specialist to troubleshoot and resolve complex product, system, and workflow issues for clients. You will serve as an escalation point for customer support and client relationship teams.

You will collaborate with internal technical teams, payers, and vendors to investigate problems, document solutions using KCS practices, and drive process improvements across accounts.

Responsibilities

• Troubleshoot and resolve complex product, system, and workflow-related issues for healthcare revenue cycle clients.
• Serve as an escalation point for customer support and client relationship teams, managing high-volume caseloads and maintaining service level expectations.
• Collaborate with internal technical teams, payers, and vendors to investigate issues, document solutions using KCS practices, and identify process improvements.

Job description

• Troubleshoot and resolve complex product, system, and workflow-related issues for healthcare revenue cycle clients.
• Serve as an escalation point for customer support and client relationship teams, managing high-volume caseloads and maintaining service level expectations.
• Collaborate with internal technical teams, payers, and vendors to investigate issues, document solutions using KCS practices, and identify process improvements.