Client Support & Records Specialist (Case Management)

State of Missouri; Jefferson City (MO); On-site; USD 35,000 - 43,000; Full time

Job summary

State of Missouri’s Division of Workers’ Compensation is seeking a Customer Service Representative for the DWC / Case Management Unit. The role handles file retrieval, document processing, and stakeholder communication via phone and email, ensuring timely and accurate service across statewide and external partners.

You will review scanned documents for QA, manage documentation life cycle, and contribute to a collaborative team that supports Missouri citizens.

Qualifications

• 2 years of relevant experience (Substitutions may be allowed).
• Proficiency with Adobe Acrobat Pro, Microsoft Word & Excel.
• Strong interpersonal skills and ability to professionally communicate both orally and in writing.
• Comprehensive knowledge of office practices, procedures, and equipment.

Responsibilities

• Retrieve files from a shared network drive for statewide and external stakeholders.
• Process confidential documents in an accurate and timely manner.
• Assist and educate our stakeholders via phone and email.
• Review and provide quality assurance for externally scanned documents and request rescans as necessary.
• Assist with documenting, storing, retaining, and destroying paper documents.

Skills

Interpersonal skills

Written and verbal communication

Independent judgment

Teamwork

Learn new applications

Tools

Adobe Acrobat Pro

Microsoft Word

Excel

Job description

State of Missouri’s Division of Workers’ Compensation is seeking a Customer Service Representative for the DWC / Case Management Unit. The role handles file retrieval, document processing, and stakeholder communication via phone and email, ensuring timely and accurate service across statewide and external partners.

You will review scanned documents for QA, manage documentation life cycle, and contribute to a collaborative team that supports Missouri citizens.