Client Services Admin & Case Coordination Specialist

State of Missouri; Saint Charles (MO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Annual leave

13 paid holidays

Retirement benefits

Professional development and training

Job summary

The State of Missouri is seeking an administrative support professional who serves as the first point of contact for the public, delivering friendly customer service and helping with client documentation, vendor payments, and service coordination.

You will maintain client case records, assist counselors, and help ensure accurate billing and timely payments, with opportunities for travel, training, and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Experience in customer service and general office practices preferred.
• Ability to manage records and assist with billing support.

Responsibilities

• Greet visitors, answer phones, provide information, relay messages, and schedule appointments.
• Provide administrative support to the office and counselors.
• Maintain and update client case records in the case management system.
• Request, track, and document receipt of medical, educational, and vocational records.
• Coordinate with clients and vendors and follow up with counselors.
• Assist counselors in coordinating follow-up services.
• Maintain information on community resources (financial aid, housing, transportation, employment services).
• Review, process, and reconcile vendor invoices; verify services and dates.
• Communicate with vendors and staff to resolve billing discrepancies and ensure timely payment.
• Travel as required; perform other duties as assigned.

Skills

Customer service

Office administration

Communication skills

Teamwork

Data entry

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The State of Missouri is seeking an administrative support professional who serves as the first point of contact for the public, delivering friendly customer service and helping with client documentation, vendor payments, and service coordination.

You will maintain client case records, assist counselors, and help ensure accurate billing and timely payments, with opportunities for travel, training, and comprehensive benefits.