Administrative Support Clerk

State of Missouri; Saint Joseph (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Defined pension plan

Total compensation calculator access

Job summary

State of Missouri seeks a receptionist/information clerk to join a Missouri Job Center. You will determine purpose of contact, provide general information, assist with forms, and direct individuals to the correct destination.

You will manage customer traffic, check identifications, screen inquiries, and support employer outreach. Regular rounds, basic clerical tasks and attendance are expected as part of a collaborative team.

Qualifications

• Essential functions must be performed with or without reasonable accommodation.
• Beneficial education and/or work-related experience includes business, personnel or public administration or closely related area.

Responsibilities

• Serves as a receptionist/information clerk within a Missouri Job Center; determines purpose of contact, provides general information and assists in preparation of forms; directs individuals to proper destination; receives and distributes messages; and schedules and/or arranges appointments.
• Manages customer traffic flow, proactively coordinates with state and partner staff within the Job Center, checks identification of individuals entering the Job Center
• Pre-screens Job Center customers to ensure questions asked are answered and customers are directed to the correct staff member for appropriate services
• Assist with employer outreach calls and post job orders as needed
• Conducts regular rounds throughout the Job Center; assists with various Job Center staff and customer inquiries/needs
• Assists customers with faxing, copying and scanning paperwork as needed
• Maintains order and proper behavior of individuals and groups on Job Center property
• Assists in the Resource Room, as needed
• Performs other related work as assigned
• Demonstrates regular and reliable attendance
• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

Job description

You will be joining a Department committed to a culture of TEAMWORK to accomplish our goals together, where we deliver excellence through COLLABORATION with partners and stakeholders, embody ACCOUNTABILITY through trust and professionalism, and embrace WORK-LIFE BALANCE by prioritizing respect, boundaries, and time. While working at DHEWD you will be helping to develop the workforce of the future! Join us as we pursue our vision of “Every Missourian empowered with the skills and education needed for success.”

To perform this job successfully, an individual must be able to perform each essential function of the job with or without reasonable accommodation.

• Serves as a receptionist/information clerk within a Missouri Job Center; determines purpose of contact, provides general information and assists in preparation of forms; directs individuals to proper destination; receives and distributes messages; and schedules and/or arranges appointments
• Manages customer traffic flow, proactively coordinates with state and partner staff within the Job Center, checks identification of individuals entering the Job Center
• Pre-screens Job Center customers to ensure questions asked are answered and customers are directed to the correct staff member for appropriate services
• Assist with employer outreach calls and post job orders as needed
• Conducts regular rounds throughout the Job Center; assists with various Job Center staff and customer inquiries/needs
• Assists customers with faxing, copying and scanning paperwork as needed
• Maintains order and proper behavior of individuals and groups on Job Center property
• Assists in the Resource Room, as needed
• Performs other related work as assigned
• Demonstrates regular and reliable attendance
• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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