Customer Service Representative - Case Management Unit

State of Missouri; Jefferson City (MO); On-site; USD 35,000 - 43,000; Full time

Job summary

State of Missouri’s Division of Workers’ Compensation is seeking a Customer Service Representative for the DWC / Case Management Unit. The role handles file retrieval, document processing, and stakeholder communication via phone and email, ensuring timely and accurate service across statewide and external partners.

You will review scanned documents for QA, manage documentation life cycle, and contribute to a collaborative team that supports Missouri citizens.

Qualifications

• 2 years of relevant experience (Substitutions may be allowed).
• Proficiency with Adobe Acrobat Pro, Microsoft Word & Excel.
• Strong interpersonal skills and ability to professionally communicate both orally and in writing.
• Comprehensive knowledge of office practices, procedures, and equipment.

Responsibilities

• Retrieve files from a shared network drive for statewide and external stakeholders.
• Process confidential documents in an accurate and timely manner.
• Assist and educate our stakeholders via phone and email.
• Review and provide quality assurance for externally scanned documents and request rescans as necessary.
• Assist with documenting, storing, retaining, and destroying paper documents.

Skills

Interpersonal skills

Written and verbal communication

Independent judgment

Teamwork

Learn new applications

Tools

Adobe Acrobat Pro

Microsoft Word

Excel

Job description

Customer Service Representative

DWC / Case Management Unit

Annual Salary: $38,887

Please Note: The salary/salary range listed in this job description is a base salary only and does not include years-of-service adjustments. Applicants eligible for years-of-service adjustments may exceed the salary/salary range listed above.

Why You Will Love This Position

The Division of Workers’ Compensation offers a dynamic, energetic and engaging environment to flourish and demonstrate operational excellence. The Division is modernizing its internal and external processes and procedures, and there is an immense opportunity to contribute to an exciting, forward-thinking, fast-moving, collaborative environment. As part of the team, you will enjoy the genuine spirit of cooperation and shared goals revolving around helping Missouri’s citizens.

What You Will Do

• Retrieve files from a shared network drive for statewide and external stakeholders.
• Process confidential documents in an accurate and timely manner.
• Assist and educate our stakeholders via phone and email.
• Review and provide quality assurance for externally scanned documents and request rescans as necessary.
• Assist with documenting, storing, retaining, and destroying paper documents.

Qualifications

All you need for success:

• 2 years of relevant experience (Substitutions may be allowed.)

Desired Attributes

• Proficiency in using Adobe Acrobat Pro, Microsoft Word & Excel.
• Strong interpersonal skills and ability to professionally communicate both orally and in writing.
• Comprehensive knowledge of office practices, procedures, and equipment.
• Ability to exercise independent judgment and initiative within established policies and procedures.
• Ability to be highly motivated and work as part of a diverse team.
• Ability to quickly learn new applications/systems.
• Ability to establish and maintain effective working relationships with co-workers and the public.
• Ability to complete assignments accurately within specified timeframes.

More Reasons To Love This Position

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position, please contact: Kate Lange at [e-mail].