Client Support & Records Specialist

Global TekMed; Las Cruces (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) Plan

Medical Insurance

Paid Holidays

Paid Time off

Job summary

A healthcare support company is seeking a Customer Service Representative to manage inbound and outbound communication while conducting administrative duties. The ideal candidate should have over a year of relevant experience, strong organizational skills, and proficiency in Microsoft Office. Responsibilities include answering customer inquiries, conducting file audits, and supporting management requests. The position offers a benefits package including medical insurance and a 401(k) plan, located in Las Cruces, New Mexico.

Qualifications

• Must have excellent communication and organizational skills.
• Proficient in Microsoft Office Suite and CRM software.
• Detail-oriented with proofreading abilities.

Responsibilities

• Answer and respond to inbound and outbound customer service calls and emails.
• Conduct file audits to ensure records accuracy.
• Download/upload documents to the CRM platform.

Skills

Customer service skills

Excellent communication skills

Attention to detail

Organizational skills

Ability to multitask

Education

1+ years of experience in customer service or administrative support

Proficient in Microsoft Office Suite

Tools

CRM software

Job description

A healthcare support company is seeking a Customer Service Representative to manage inbound and outbound communication while conducting administrative duties. The ideal candidate should have over a year of relevant experience, strong organizational skills, and proficiency in Microsoft Office. Responsibilities include answering customer inquiries, conducting file audits, and supporting management requests. The position offers a benefits package including medical insurance and a 401(k) plan, located in Las Cruces, New Mexico.