Client Support Operations Specialist

Norfolk & Dedham | Union Mutual Insurance Group; Dedham (MA); On-site; USD 36,000 - 60,000; Full time

Job summary

Norfolk & Dedham | Union Mutual Insurance Group is seeking a customer service-focused professional in Dedham, MA to provide superior client support via phone and electronic channels for agents, policyholders, and internal clients.

You will attentively listen to callers, respond to inquiries promptly, and document interactions while supporting agency and policyholder portals. A collaborative, detail-oriented mindset is essential for success in this role.

Qualifications

• 1–3 years of superior client support experience or transferable customer assistance experience.
• Excellent communication abilities and a track record of quality work.
• Ability to multi-task in an evolving environment.
• Committed to being detail-oriented and to providing a quality work product.
• Collaborative with a customer-service mindset.

Responsibilities

• Create a superior client service via phone and electronic channels for N&D agents, policyholders, and internal clients.
• Attentively listening to caller needs.
• Responding to inquiries in a timely, effective, and professional manner.
• Completing all tasks and interactions with high quality.
• Providing technical support for N&D's agency and policyholder portals.
• Properly documenting client interactions.
• Recording of inquiries, comments, and transactions processed.
• Following team SOPs and contributing to them via feedback to the leadership team.
• Internally recommending improvements in processes for a better experience for clients.
• Taking on related tasks, assignments, and ad hoc projects as required.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Team oriented

Education

Undergraduate degree or equivalent experience

Job description

Norfolk & Dedham | Union Mutual Insurance Group is seeking a customer service-focused professional in Dedham, MA to provide superior client support via phone and electronic channels for agents, policyholders, and internal clients.

You will attentively listen to callers, respond to inquiries promptly, and document interactions while supporting agency and policyholder portals. A collaborative, detail-oriented mindset is essential for success in this role.