Client Support & Operations Manager – Banking Center Lead

External Candidates Only; Mesquite (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

ANBTX seeks a Client Support Manager in Mesquite, TX to oversee customer request fulfillment across call center, retail banking centers and online channels. The role emphasizes operational efficiency and regulatory compliance.

Responsibilities include implementing policies for customer service and asset safety, serving as liaison among departments, and ensuring internal controls. Travel and on-site work may be required to support banking operations.

Qualifications

• Bachelor’s degree or equivalent educational/work experience.
• 10 years of banking operations experience with 3-5 years of management experience.

Responsibilities

• Manage fulfillment of customer requests via multiple delivery channels, retail banking centers, call center and online.
• Serve as primary liaison between call center, retail banking centers, and corporate functions.
• Enforce bank internal control requirements and compliance issues.
• Manage overall flow of operations for banking centers and call center to promote sales and service goals.

Skills

English & Spanish fluency

Education

Bachelor’s degree or equivalent educational/work experience

Tools

Microsoft Excel

MS Word

Job description

ANBTX seeks a Client Support Manager in Mesquite, TX to oversee customer request fulfillment across call center, retail banking centers and online channels. The role emphasizes operational efficiency and regulatory compliance.

Responsibilities include implementing policies for customer service and asset safety, serving as liaison among departments, and ensuring internal controls. Travel and on-site work may be required to support banking operations.