Client Support & Operations Lead

University of Minnesota; Minneapolis (MN); On-site; USD 85,000 - 96,000; Full time

Job summary

The University of Minnesota Veterinary Medical Center is seeking a Manager of Client Support to oversee day-to-day operations and patient journey. You will partner with the Director of Operations and supervise multiple service teams to ensure efficient workflows and high-quality client care.

Responsibilities include managing budgets and service metrics, developing SOPs with unit heads, and promoting cross-functional collaboration to improve outcomes while maintaining the hospital's mission of

Qualifications

• Bachelor's degree and at least six years of experience.
• Strong interpersonal skills are required.
• Preferred: data-driven decisions using KPI metrics, project management, and billing.

Responsibilities

• Oversee daily operations of the Veterinary Medical Center in collaboration with service leaders.
• Lead supervisors and manage budgeting, fiscal performance, and staffing.
• Develop client-facing processes that fit with clinical practices and prioritize patient care.
• Monitor service metrics and drive process improvements.
• Represent units in key managerial meetings and ensure compliance with policies.

Skills

Strong interpersonal skills

Project management

Data-driven decisions

Education

Bachelor's degree

Job description

The University of Minnesota Veterinary Medical Center is seeking a Manager of Client Support to oversee day-to-day operations and patient journey. You will partner with the Director of Operations and supervise multiple service teams to ensure efficient workflows and high-quality client care.

Responsibilities include managing budgets and service metrics, developing SOPs with unit heads, and promoting cross-functional collaboration to improve outcomes while maintaining the hospital's mission of