Client Support & Logistics Liaison

Barrett Distribution Centers, Inc.; Byhalia (MS); On-site; USD 25,000 - 34,000; Full time

Job summary

Barrett Distribution Centers, Inc. is seeking a Client Support Specialist to deliver excellent customer service, identify root causes, and ensure timely issue resolution. The role reports to the Client Support Manager and operates on a 8:00am–4:45pm, Monday–Friday schedule.

Compensation is $23.00/hour, with on-site duties in Mississippi. Responsibilities include serving as the primary contact for customers, processing paperwork and data entry, invoicing, ensuring SLAs, and coordinating with

Qualifications

• Minimum of two years of college required.
• Experience in customer service and data entry.
• Knowledge of Salesforce and warehouse management systems preferred.
• Strong communication, organization, and detail-oriented skills.
• Ability to balance priorities and meet deadlines; bilingual Spanish/English a plus.

Responsibilities

• Serve as primary contact for assigned customers and ensure timely resolution.
• Process inbound/outbound paperwork, data entry, and reconciliations.
• Invoice customers accurately and maintain billing files.
• Monitor order fulfillment end-to-end across warehouse and customer touchpoints.
• Ensure SLAs and compliance; route orders and schedule carriers as needed.
• Run Non-Compliance Reports in Salesforce and resolve discrepancies.
• Participate in onboarding and process improvement reviews.
• Maintain customer-facing work instructions and correspondence.
• Stay current on shipment terms, BOL, and portal routing.

Skills

Customer service

Data entry

Communication

Organizational skills

Attention to detail

Time management

Bilingual Spanish/English

Education

Two years college

Tools

Salesforce

Warehouse Management System

Microsoft Office

Job description

Barrett Distribution Centers, Inc. is seeking a Client Support Specialist to deliver excellent customer service, identify root causes, and ensure timely issue resolution. The role reports to the Client Support Manager and operates on a 8:00am–4:45pm, Monday–Friday schedule.

Compensation is $23.00/hour, with on-site duties in Mississippi. Responsibilities include serving as the primary contact for customers, processing paperwork and data entry, invoicing, ensuring SLAs, and coordinating with