Client Support Specialist

Barrett Distribution Centers; Memphis (TN); Presencial; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

Barrett Distribution Centers is seeking a Client Support Specialist to deliver excellent customer service, identify root causes of issues, and ensure timely resolution in coordination with warehouse operations.

The role involves processing paperwork, data entry, invoicing, monitoring order fulfillment, and ensuring SLAs and compliance with routing guides and carriers.

Qualificações

• Two (2) years college required.
• Two (2) years’ business experience required.
• Customer service aptitude and ability to assess and meet customer needs.

Responsabilidades

• Serve as primary point of contact for assigned customers and resolve issues.
• Process inbound/outbound paperwork, data entry, and reconciliations; address special requests.
• Invoice customers accurately and on time for all billing types; maintain billing files.
• Monitor order fulfillment end-to-end to ensure timely execution.
• Ensure SLAs and compliance; route orders in portals and schedule carriers.
• Run and review NCRs in Salesforce; resolve discrepancies.
• Participate in new customer onboarding and process improvements.
• Maintain Work Instructions and customer correspondence regularly.
• Stay current on shipping terms, BOL creation, and portal routing.

Conhecimentos

Customer service

Communication

Data entry

Organizational skills

Critical thinking

Formação académica

Two years of college

Ferramentas

Salesforce

WMS

Descrição da oferta de emprego

The Position

The Client Support Specialist, reporting to the Client Support Manager, is responsible for providing excellent customer service through active listening and professional communication to identify root causes of customer issues and ensure timely resolution.

This shift works 8:00am- 5:00pm, Monday-Friday.

The compensation for this role is $23.00/hour.

How You'll Make an Impact

• Serve as primary point of contact and trusted advisor for assigned customers; maintain proactive communication and timely resolution of issues between warehouse operations and customers


• Accurately process inbound/outbound paperwork, data entry, and reconciliations; ensure special requests are addressed and followed through


• Invoice customers accurately and on time for all billing types (receiving, outbound, month-end, special services); maintain organized billing files


• Monitor order fulfillment end-to-end, ensuring successful and timely execution across warehouse and customer touchpoints


• Ensure customer SLAs and compliance requirements are met, including routing orders in customer portals and scheduling carriers per compliance guides


• Run and review Non-Compliance Reports (NCR) in Salesforce; identify and resolve discrepancies in records and reports


• Participate in new customer onboarding and ongoing process improvement reviews


• Maintain and update Work Instructions and customer-facing business correspondence regularly


• Stay current on industry practices including shipment terms, BOL creation, and web-based portal routing

Qualifications

• Minimum of two (2) years college required.


• Minimum of two (2) years’ business experience required.


• Experience must demonstrate knowledge of principles and processes for providing customer and personal services. This aptitude includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Basic knowledge of routing and working with carriers (logistics) and compliance accounts preferred.


• Basic knowledge of Salesforce and an understanding of warehouse management systems preferred.


• Must demonstrate the ability to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail. Critical thinker with the ability to identify a problem and provide a potential solution; knows when to elevate to leadership.


• Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred). Basic math skills. Must have excellent written and verbal communication skills; ability to type 40 wpm or more.


• Proficient in all Microsoft business applications such as Outlook, Excel, PowerPoint, and Word.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.