Client Support & Information Specialist

RiseMe; Troy (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical and health benefits

HSA

Paid holidays

Vacation & sick time

Job summary

The Miami County Board of Commissioners is seeking a Client Support Specialist to provide information and assistance to the public, agencies, and callers. You will respond to inquiries by phone, mail, fax, or in person, explain rules, and use state computer systems to document interactions.

Key duties include researching problems, directing issues to staff, handling front desk tasks, and maintaining accurate records.

Qualifications

• High School Diploma or equivalent.
• Ability to use computers and complete forms.
• Strong written and verbal communication skills.

Responsibilities

• Responds to inquiries by telephone, mail, fax, electronically, or in person.
• Explains rules and procedures and uses state computer systems.
• Researches problems and refers them to appropriate staff.
• Provides front desk support and screens calls.
• Performs clerical duties including typing, mail, and scanning.

Skills

Communication

Office software

Public service

Education

High School Diploma or equivalent

Job description

The Miami County Board of Commissioners is seeking a Client Support Specialist to provide information and assistance to the public, agencies, and callers. You will respond to inquiries by phone, mail, fax, or in person, explain rules, and use state computer systems to document interactions.

Key duties include researching problems, directing issues to staff, handling front desk tasks, and maintaining accurate records.