Client Support & Experience Specialist

ClearGov; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

ClearGov is seeking a Client Support Specialist to learn, resolve, and escalate client issues with accuracy and empathy. You will become an expert on ClearGov products and how clients use them, and help maintain Support Center content with clear, actionable articles and tutorials.

Primary schedule aligns with ET business hours (8:00 AM–5:00 PM). If you enjoy helping public sector clients, this role offers the chance to grow with a fast-paced, supportive team that values clarity and service.

Qualifications

• You value ownership and follow through.
• You communicate clearly and effectively.
• You enjoy solving problems and learning quickly.

Responsibilities

• Master ClearGov's software and learn how client financial data flows through our products.

Skills

Ownership

Clear communication

Problem solving

Learning agility

Team orientation

Humor

Job description

ClearGov is seeking a Client Support Specialist to learn, resolve, and escalate client issues with accuracy and empathy. You will become an expert on ClearGov products and how clients use them, and help maintain Support Center content with clear, actionable articles and tutorials.

Primary schedule aligns with ET business hours (8:00 AM–5:00 PM). If you enjoy helping public sector clients, this role offers the chance to grow with a fast-paced, supportive team that values clarity and service.