Client Support Specialist

ClearGov; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

ClearGov is seeking a Client Support Specialist to learn, resolve, and escalate client issues with accuracy and empathy. You will become an expert on ClearGov products and how clients use them, and help maintain Support Center content with clear, actionable articles and tutorials.

Primary schedule aligns with ET business hours (8:00 AM–5:00 PM). If you enjoy helping public sector clients, this role offers the chance to grow with a fast-paced, supportive team that values clarity and service.

Qualifications

• You value ownership and follow through.
• You communicate clearly and effectively.
• You enjoy solving problems and learning quickly.

Responsibilities

• Master ClearGov's software and learn how client financial data flows through our products.

Skills

Ownership

Clear communication

Problem solving

Learning agility

Team orientation

Humor

Job description

ClearGov is building the modern financial operating layer for the public sector.

We help US local governments and school districts plan, budget, report, and communicate their finances with clarity and confidence. From long-term planning to financial reporting, compliance, and transparency, our platform connects the work finance teams are already doing and makes it easier to deliver for their communities.
Today, more than 2,000 public sector organizations use ClearGov, and we continue to expand our platform and reach as we grow.

Our Core Values

• Be Clear & Credible
  • We are authentic in our interactions, communicating with clarity, speaking with honesty, and following through with consistency. We turn transparency into our greatest competitive advantage.
• Be Human
  • We are human partners to our colleagues and customers and lead with consideration and kindness - making space for others to do the same. We turn empathy into a shared strength.
• Be Better Together
  • We are committed to building an inclusive community where everyone thrives. We share successes, support each other through challenges, and show up for our teammates the way we show up for our customers. We turn togetherness into our greatest advantage and collaboration into our greatest multiplier.
• We are responsible to our colleagues and customers. We bring our full selves to every conversation, every project, every decision, and every relationship. We act with intention, deliver on our commitments, and lead with integrity - even when no one is watching. We turn honour into the foundation that powers everything we do.
• Be Connected
  • We are culture builders where people are seen, welcomed, and celebrated. We show up in every interaction - the laughs, the wins, the hard days. We turn connection into opportunities for people to feel they belong.

What Makes You a Great Fit

• You take ownership and follow through
• You communicate clearly and effectively
• You're comfortable solving problems and figuring things out
• You learn quickly and adapt as things change
• You care about the team, not just your own work
• You bring a sense of humor and perspective to what you do

About the Opportunity

We're looking for a Client Support Specialist (CSS) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor. The CSS answers questions and resolves or escalates client issues with accuracy, empathy, and efficiency, becoming an expert on ClearGov's products and how clients use them. When not responding to inbound requests, the CSS helps create and maintain Support Center content (articles, tutorials, checklists). Primary expectations are availability between 8:00 AM-5:00 PM ET.

Key Responsibilities:

• Master ClearGov's Software: Learn, in detail, how client financial data flows through our products;