New Client Support Specialist (Fully Remote)

ClearGov; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Job summary

ClearGov seeks a customer support specialist to answer client questions across phone, email, chat, and remote Zoom sessions. You will provide empathetic, accurate assistance and help guide users to solutions.

You will manage complaints, collaborate with cross-functional teams, and contribute to support content based on current trends. The role offers a remote and flexible work environment with growth opportunities.

Qualifications

• Customer service experience and strong communication skills.
• Ability to quickly learn ClearGov’s products and adapt to changing needs.

Responsibilities

• Provide first-line support across phone, email, chat, and remote Zoom sessions.
• Manage complaints, partner cross-functionally, and coordinate escalations.
• Support content creation based on ongoing support trends.

Skills

Customer service

Communication

Problem solving

Job description

• You will answer client questions and resolve or escalate issues with accuracy, empathy, and efficiency.
• You'll master ClearGov's products and help create Support Center content.

Key Responsibilities:

• Provide first-line support across phone, email, chat, and remote Zoom sessions.
• Manage complaints, partner cross-functionally, and coordinate escalations.
• Support content creation based on ongoing support trends.

What Makes You a Great Fit:

• You take ownership, communicate clearly, and solve problems.
• You learn quickly, care about the team, and bring a sense of humor.
• You have customer service experience and technical aptitude.

Benefits & Culture:

• Remote and flexible work environment with meaningful work.
• Competitive compensation, benefits, and opportunities to grow.
• Collaborative, high-performing team that values transparency and connection.

ClearGov

ClearGov builds a financial operating layer for the public sector, helping local governments and school districts manage finances. Over 2,000 public sector organizations use the platform; the culture values transparency, empathy, collaboration, and connection.