Remote Client Support Specialist — Quick, Empathetic Solver

ClearGov; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Job summary

ClearGov seeks a customer support specialist to answer client questions across phone, email, chat, and remote Zoom sessions. You will provide empathetic, accurate assistance and help guide users to solutions.

You will manage complaints, collaborate with cross-functional teams, and contribute to support content based on current trends. The role offers a remote and flexible work environment with growth opportunities.

Qualifications

• Customer service experience and strong communication skills.
• Ability to quickly learn ClearGov’s products and adapt to changing needs.

Responsibilities

• Provide first-line support across phone, email, chat, and remote Zoom sessions.
• Manage complaints, partner cross-functionally, and coordinate escalations.
• Support content creation based on ongoing support trends.

Skills

Customer service

Communication

Problem solving

Job description

ClearGov seeks a customer support specialist to answer client questions across phone, email, chat, and remote Zoom sessions. You will provide empathetic, accurate assistance and help guide users to solutions.

You will manage complaints, collaborate with cross-functional teams, and contribute to support content based on current trends. The role offers a remote and flexible work environment with growth opportunities.