Client Support Engineer (Remote, 5pm–2am CST)

Jobvite, Inc.; Chicago (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

401k match program

Comprehensive health benefits

Group life insurance option

Paid holidays

Paid vacation, sick, and personal days

FSA dependent care benefit

Leave policies for childbirth recovery

Job summary

Jobvite, Inc. is seeking a Support Analyst in Chicago to serve as a first-line responder for Reveal software inquiries. The role is primarily remote with strong team connectivity and client collaboration to ensure timely issue resolution.

The candidate will triage, resolve issues, and may work with SQL scripts for reporting, with benefits and a focus on documentation and knowledge sharing.

Qualifications

• College degree in Computer Science or Information Systems related area.
• Familiar with client-server architecture, modern programming language, and SQL scripting.

Responsibilities

• Respond to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems.
• Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success.
• Assist users with configuration and settings across Reveal AI/Processing/Review technologies and test to assure it is functioning to client satisfaction.

Skills

SQL scripting

Azure/AWS

Client-server architecture

Education

College degree in Computer Science or Information Systems

Tools

SQL

Job description

Jobvite, Inc. is seeking a Support Analyst in Chicago to serve as a first-line responder for Reveal software inquiries. The role is primarily remote with strong team connectivity and client collaboration to ensure timely issue resolution.

The candidate will triage, resolve issues, and may work with SQL scripts for reporting, with benefits and a focus on documentation and knowledge sharing.