Client Support & Coordination Specialist

IQVIA LLC; Northern (KY); Hybrid; USD 37,000 - 94,000; Full time

Job summary

IQVIA LLC is seeking a candidate who will work under close guidance to develop the skills and knowledge needed to provide support to clients in the life sciences sector.

The role focuses on learning day-to-day client guidance, developing technical query handling, maintaining logs, and communicating effectively with diverse levels across the organization, while growing within IQVIA's global, equal-opportunity environment.

Qualifications

• Bachelor's degree required.
• Some related work experience required.
• Experience in an IQVIA role preferred and pharmaceutical experience preferred.
• Proficient in PC applications such as Excel.
• Ability to communicate effectively with various levels in the organization (written and oral).
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

Responsibilities

• Trains to provide day-to-day guidance and support to clients.
• Learns the technical skills necessary to answer client queries and maintain logs and ensure follow-through.
• Develops interpersonal skills to build effective business relationships with defined clients.
• Develops an understanding of clients' potential business needs.
• Gains knowledge to communicate support issues to relevant departments within the support cycle.
• Provides support to other team members.

Skills

Communication

Analytical ability

Interpersonal skills

Team collaboration

Education

Bachelor's Degree

Tools

Excel

Job description

IQVIA LLC is seeking a candidate who will work under close guidance to develop the skills and knowledge needed to provide support to clients in the life sciences sector.

The role focuses on learning day-to-day client guidance, developing technical query handling, maintaining logs, and communicating effectively with diverse levels across the organization, while growing within IQVIA's global, equal-opportunity environment.