Program Coordinator

IQVIA Argentina; Parsippany-Troy Hills (NJ); On-site; USD 37,000 - 94,000; Full time

Job summary

IQVIA is hiring an entry-level support analyst in Parsippany, NJ. Under close supervision, you will learn the basics to provide client support, maintain logs, and answer queries while developing the skills needed to guide clients daily.

You will build relationships with defined clients, learn potential business needs, and ensure timely, accurate communication of issues to relevant departments within the support cycle. This role emphasizes teamwork and growth.

Qualifications

• Bachelor's Degree required.
• Some related work experience required.
• IQVIA experience and pharmaceutical background preferred.
• Proficient in Excel.
• Ability to communicate effectively at all organizational levels.
• Ability to perform basic analysis and information gathering to resolve routine problems.

Responsibilities

• Trains to provide day to day guidance and support to clients.
• Learns the technical skills to answer client queries and maintain logs.
• Develops interpersonal skills to build effective relationships with defined clients.
• Develops understanding of clients’ potential business needs.
• Gains knowledge to communicate support issues to relevant departments within the cycle.
• Provides support to other team members.

Skills

Communication skills

Analytical thinking

Interpersonal skills

Problem solving

Education

Bachelor's Degree

Tools

Excel

Job description

Job Overview

Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.

Essential Functions

• Trains to provide day to day guidance and support to clients
• Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
• Develops the interpersonal skills necessary to build effective business relationships with defined clients
• Develops an understanding of clients’ potential business needs
• Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
• Provides support to other team members

Qualifications

• Bachelor's Degree Req
• Some related work experience Req
• Experience in an IQVIA role preferred and pharmaceutical experience Pref
• Proficient in PC applications such as Excel.
• Ability to communicate effectively with various levels in the organization (written and oral).
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $37,400.00 - $93,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.