Client Success & Support Coordinator

IQVIA Argentina; Parsippany-Troy Hills (NJ); On-site; USD 37,000 - 94,000; Full time

Job summary

IQVIA is hiring an entry-level support analyst in Parsippany, NJ. Under close supervision, you will learn the basics to provide client support, maintain logs, and answer queries while developing the skills needed to guide clients daily.

You will build relationships with defined clients, learn potential business needs, and ensure timely, accurate communication of issues to relevant departments within the support cycle. This role emphasizes teamwork and growth.

Qualifications

• Bachelor's Degree required.
• Some related work experience required.
• IQVIA experience and pharmaceutical background preferred.
• Proficient in Excel.
• Ability to communicate effectively at all organizational levels.
• Ability to perform basic analysis and information gathering to resolve routine problems.

Responsibilities

• Trains to provide day to day guidance and support to clients.
• Learns the technical skills to answer client queries and maintain logs.
• Develops interpersonal skills to build effective relationships with defined clients.
• Develops understanding of clients’ potential business needs.
• Gains knowledge to communicate support issues to relevant departments within the cycle.
• Provides support to other team members.

Skills

Communication skills

Analytical thinking

Interpersonal skills

Problem solving

Education

Bachelor's Degree

Tools

Excel

Job description

IQVIA is hiring an entry-level support analyst in Parsippany, NJ. Under close supervision, you will learn the basics to provide client support, maintain logs, and answer queries while developing the skills needed to guide clients daily.

You will build relationships with defined clients, learn potential business needs, and ensure timely, accurate communication of issues to relevant departments within the support cycle. This role emphasizes teamwork and growth.