Customer Success Support Specialist

Dahl Consulting; Henderson (NV); Remote; USD 29,000 - 34,000; Part time

Benefits offered by this job

Remote work

Benefits summary available

Job summary

Dahl Consulting is seeking a Customer Success Support Specialist for a remote contract role (December–February+). Candidates in California are not eligible.

The role involves managing service cases through a ticketing system, researching inquiries, and communicating with members by phone and email to resolve healthcare benefits questions, including Medicare and Medicaid programs.

Qualifications

• Previous customer service experience is required.
• Experience with case management, ticketing systems or service queues.
• Strong written and verbal communication, including professional emails.
• Ability to investigate issues and follow cases through resolution.
• Excellent organizational skills and attention to detail.
• Healthcare/health insurance or Medicare/Medicaid experience preferred.

Responsibilities

• Manage and prioritize member cases through a ticketing system.
• Research inquiries by reviewing case notes and documentation.
• Conduct outbound phone calls and emails to provide updates and resolve issues.
• Follow cases through completion with multiple touchpoints.
• Deliver professional, empathetic customer service.
• Document all interactions and case updates thoroughly and accurately.
• Support members with questions related to healthcare benefits, including Medicare and Medicaid programs.
• Maintain excellent attendance in a fast-paced service environment.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Tools

CRM software

Ticketing systems

Job description

Title: Customer Success Support Specialist

Location: Remote | Candidates located in California are not eligible

Job Type: Contract (December- February +)

Compensation: $21.00 - $25.00 per hour

Industry: Financial Services Technology

About the Role

Our staffing firm is partnering with a client in the healthcare benefits industry to identify a Customer Success Support Specialist. This role supports members by managing service cases through a ticketing system, researching and resolving inquiries, and providing exceptional customer service through phone and email communications. The ideal candidate is patient, detail-oriented, and committed to ensuring members receive timely and accurate assistance throughout their healthcare benefits experience.

Job Description

As a Customer Success Support Specialist, you will work within a case management environment, handling member inquiries that require investigation, follow-up, and resolution. Unlike a traditional call center role, this position focuses heavily on managing service tickets, conducting outbound outreach, and coordinating ongoing case resolution.

Responsibilities

• Manage and prioritize member cases through a ticketing and case queue system.
• Research inquiries by reviewing existing case notes and documentation.
• Conduct outbound phone calls and email communication with members to provide updates and resolve issues.
• Follow cases through completion, including situations that require multiple touchpoints and ongoing follow-up.
• Deliver professional, empathetic, and accurate customer service.
• Document all interactions and case updates thoroughly and accurately.
• Support members with questions related to healthcare benefits, including Medicare and Medicaid programs.
• Maintain excellent attendance and dependability in a fast-paced service environment.

Qualifications

• Required: Previous customer service experience.
• Experience working with case management, ticketing systems, or service queues.
• Strong written and verbal communication skills, including professional email correspondence and proper grammar.
• Ability to investigate issues, gather information, and follow cases through resolution.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and maintain productivity in a structured environment.
• Dependable attendance and demonstrated reliability.
• Proficiency using computer systems and navigating multiple applications simultaneously.
• Preferred: Experience supporting healthcare, health insurance, benefits administration, Medicare, or Medicaid programs.
• Previous experience in a customer success, member services, or healthcare support role.
• Familiarity with CRM or customer service ticketing platforms.
• Experience handling escalated or complex customer inquiries.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. We look forward to meeting you!