Client Support Specialist: Billing & Root-Cause Resolution

Vital Holdings LLC

Kansas City (MO)

On-site

USD 42,000 - 52,000

Full time

3 days ago

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Job summary

Vital Holdings LLC is seeking a Client Support Administrator to join the Customer Care team. This role reports to the Site Manager and focuses on resolving complex customer issues, including billing inquiries and service opportunities.

You will own case queues, investigate root causes, document issues, and collaborate across teams to enhance satisfaction and retention.

Strong communication, analytical skills, and Excel/Salesforce experience are valued as you ensure timely, accurate resolutions.

Qualifications

Experience in a fast-paced customer-facing environment.
Excellent internal and external communication skills.
Strong analytical and problem-solving abilities.
Ability to work independently and cross-functionally.
Ability to multi-task and handle multiple client-facing issues.
1+ year experience with Excel.
1+ year experience with Salesforce preferred.

Responsibilities

Resolve complex billing issues using data from multiple systems.
Own and resolve customer-facing issues to ensure satisfaction.
Investigate root causes and coordinate cross-functionally for solutions.
Maintain detailed records of customer issues requiring escalation.
Develop understanding of VitalECM processes and customers.
Manage case queue to prioritize multiple high-priority issues.
Collaborate with Site Manager to improve customer service and address root causes.