Senior Account Manager, Employee Health & Benefits

Marsh McLennan; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Charitable contribution match programs

Job summary

Marsh McLennan Agency seeks a Senior Account Manager, Employee Health & Benefits to manage complex client relationships, oversee enrollment and renewals, and ensure compliant, accurate benefit offerings for diverse organizations.

The role emphasizes balancing day-to-day service with strategic renewal planning, liaising with carriers, and guiding HR teams through open enrollment, Form 5500, PCORI, ACA and COBRA requirements, while contributing to renewal strategies and client satisfaction.

Qualifications

• Bachelor’s degree or equivalent education and related training.
• 5+ years of relevant insurance industry experience.
• Strong client relations skills; including excellent communication skills and service orientation.
• Proficiency in basic computer applications such as Microsoft Office Suite.

Responsibilities

• Address new client inquiries and provide regular status updates.
• Escalate issues to the Account Executive when necessary.
• Maintain strong client relationships through regular check-ins and carrier communications.
• Oversee enrollment and renewal processes and coordinate with benefits administration or enrollment vendors.
• Gather claims data and support renewal strategies.

Skills

Client relations

Communication skills

Microsoft Office

Education

Bachelor’s degree or equivalent education

5+ years of relevant insurance industry experience

Tools

Microsoft Office Suite

Job description

Company:

Marsh McLennan Agency

Description:

Senior Account Manager, Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Account Manager, Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

A Senior Account Manager, Employee Health & Benefits , manages a dynamic and varied workload that involves balancing client service, compliance, and strategic planning. Their responsibilities include promptly addressing new client inquiries, providing regular status updates, and escalating issues to the Account Executive when necessary. Maintaining strong client relationships is a key focus, achieved through scheduled 30-day check-in calls and ongoing communication with carrier representatives to clarify coverage details, resolve issues, and stay informed about carrier guidelines and legislative changes.

Compliance activities are integrated into daily tasks, such as coordinating Form 5500 filings and advising clients on PCORI fees, Medicare Part D, Section 125, ACA, and COBRA requirements. These efforts are supported by regular meetings with producers and Account Executives to ensure all renewal requirements are met. The Senior Account Manager also oversees enrollment and renewal processes, confirming benefits, rates, and employee contributions, coordinating with benefits administration or enrollment vendors, arranging carrier training for client HR teams, and preparing benefit guides and presentations for open enrollment. They gather claims data and employee feedback to support renewals, request updated proposals from carriers when assigned, and participate in quarterly client calls and prospect meetings. Throughout their work, they identify opportunities to enhance coverage options and collaborate with the Account Executive and marketing team to develop competitive renewal strategies. This role requires a continuous balance of day-to-day service, strategic thinking, and ongoing learning to deliver accurate, compliant, and responsive support as the primary client contact.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree or equivalent education and related training
• 5+ years of relevant insurance industry experience
• Strong client relations skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
• Demonstrated proficiency in basic computer applications such as Microsoft Office Suite

These additional qualifications are a plus, but not required to apply:

• Life & Health License or ability to obtain within 90 days of employment
• Advanced degree
• Certification or designation
• Experience with Requests for Proposal

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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• LinkedIn

Who _ you _ are is who _ we _ are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting [e-mail]

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