Client Support Associate

Jackson Hewitt; Mesquite (TX); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Zusammenfassung

Jackson Hewitt is seeking a Seasonal Client Support Associate to greet visitors, answer questions, and provide friendly, high-quality service at our local offices in Mesquite, TX. You will confirm appointments, follow up with clients, and help with marketing materials and wait-time experiences to ensure a smooth client journey.

No prior experience required; we welcome all applicants and offer flexible schedules with opportunities for advancement, part-time or full-time roles, and training to

Qualifikationen

• Excellent communication and interpersonal skills.
• Experience in fast-paced retail environment.
• Basic computer proficiency and troubleshooting ability.
• Willingness to learn and grow in a customer-focused role.
• Ability to manage client appointments and follow up.

Aufgaben

• Engage with clients and act as friendly face at offices.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and support events.
• Coordinate and manage client check-ins and wait times.
• Help with lead follow-up and referrals.

Kenntnisse

Excellent communication

Customer service

Interpersonal skills

Social media

Appointment coordination

Jobbeschreibung

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

As our boots-on-the-ground ambassador, you will regularly visit local shops, events, and community locations to drive brand awareness and actively recruit new talent. You'll leverage your local market knowledge and social media skills to creatively expand our reach and build a strong talent pipeline.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you.

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role
• Follow up with leads and appointments
• Make outbound calls to prior-year clients
• Contact and convert online and virtual students
• Coordinate and manage client appointments to optimize scheduling timelines and traffic flow
• Support local marketing and community outreach events
• Generate referrals from existing clients
• Assist with client check-in and office traffic management
• Follow up with prospects and unfinished returns
• Enhance peak-season operations to maximize workplace productivity

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection