Client Support Associate

Jackson Hewitt; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Work Lotto

Healthcare benefits

Teladoc

Identity theft protection

Job summary

Jackson Hewitt in Dallas is seeking a friendly Seasonal Client Support Associate to be the welcoming face for visitors to our offices. You will engage with clients, confirm appointments, and support marketing and outreach efforts to build a strong client base.

The role emphasizes excellent communication, relationship-building, and a positive client experience while supporting peak-season operations and general office flow.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Customer service or sales experience is preferred but not required.
• Willingness to learn and grow in a customer-focused role.
• Follow up with leads and appointments.
• Make outbound calls to prior-year clients.
• Coordinate and manage client appointments to optimize scheduling timelines.
• Support local marketing and community outreach events.
• Generate referrals from existing clients.
• Assist with client check-in and office traffic management.
• Enhance peak-season operations to maximize productivity.

Responsibilities

• Regularly visit local shops, events, and community locations to drive brand awareness.
• Actively recruit new talent in the local market.
• Engage with clients, confirm appointments, and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Excellent communication

Retail experience

Basic computer skills

Troubleshooting basics

Customer service experience

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

As our boots-on-the-ground ambassador, you will regularly visit local shops, events, and community locations to drive brand awareness and actively recruit new talent. You'll leverage your local market knowledge and social media skills to creatively expand our reach and build a strong talent pipeline.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you.

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role
• Follow up with leads and appointments
• Make outbound calls to prior-year clients
• Contact and convert online and virtual students
• Coordinate and manage client appointments to optimize scheduling timelines and traffic flow
• Support local marketing and community outreach events
• Generate referrals from existing clients
• Assist with client check-in and office traffic management
• Follow up with prospects and unfinished returns
• Enhance peak-season operations to maximize workplace productivity

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection