Client Support Associate

Jackson Hewitt; Grand Prairie (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Earned Wage Access

Flexible Schedule Options - Work that

Work Lotto

Low-cost benefits (healthcare, dental,

vision)

Teladoc (Unlimited Teladoc sessions)

Free identity theft protection

Job summary

Jackson Hewitt is seeking a Seasonal Client Support Associate in Grand Prairie, TX. You will greet clients, confirm appointments, and provide essential support to ensure a positive client experience.

You will engage with customers, distribute marketing materials, and assist with check-in and office traffic management. This role welcomes candidates from varied backgrounds; flexibility and a customer-first attitude are valued as you help build brand awareness and support marketing efforts in a

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in a fast-paced retail environment is preferred.
• Willingness to learn and grow in a customer-focused role.
• Ability to follow up with leads, schedule appointments, and manage traffic flow.

Responsibilities

• Act as the friendly face for clients visiting Jackson Hewitt offices.
• Engage with clients and help confirm and reschedule appointments as needed.
• Distribute marketing materials and support local marketing and community outreach events.
• Keep clients engaged during wait times and assist with check-in and traffic management.

Skills

Excellent communication

Customer service

Interpersonal skills

Retail experience

Relationship building

Tools

Basic computer proficiency

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

As our boots-on-the-ground ambassador, you will regularly visit local shops, events, and community locations to drive brand awareness and actively recruit new talent. You'll leverage your local market knowledge and social media skills to creatively expand our reach and build a strong talent pipeline.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you.

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role
• Follow up with leads and appointments
• Make outbound calls to prior-year clients
• Contact and convert online and virtual students
• Coordinate and manage client appointments to optimize scheduling timelines and traffic flow
• Support local marketing and community outreach events
• Generate referrals from existing clients
• Assist with client check-in and office traffic management
• Follow up with prospects and unfinished returns
• Enhance peak-season operations to maximize workplace productivity

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection