Client Support Analyst (Software Technical Support)

Datex; Clearwater (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, Dental and Life/Disability Insurance

Paid Time and Paid Holidays

401K

Supportive leadership environment

Job summary

A leading technology services provider is seeking a Client Support Analyst in Clearwater, FL. This mid-level position requires strong SQL skills and experience in client service to support a warehouse management system. Responsibilities include troubleshooting issues, developing documentation, and collaborating with team members. The ideal candidate will possess a Bachelor's degree in Computer Science and at least 3 years of relevant experience. Competitive benefits and a supportive leadership environment await the successful applicant.

Qualifications

• Minimum of 3 years of experience in an IT related environment.
• Documented experience in client service.
• Strong understanding of relational database schemas.

Responsibilities

• Supporting the warehouse management system and clients.
• Troubleshooting application and database related issues.
• Developing support and training documentation.

Skills

SQL familiarity

Good communication skills

Ability to build relationships

Knowledge of Agile work practices

Education

Bachelor's degree in Computer Science or related field

Tools

SQL Server Business Intelligence (BI)

SQL Server Integration Services (SSIS)

SQL Server Reporting Services (SSRS)

Job description

Client Support Analyst (Software Technical Support)

5 days ago Be among the first 25 applicants

This range is provided by Datex. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $75,000.00/yr

BEFORE APPLYING, PLEASE NOTE:

• It is important that you read and understand the qualifications
• Only candidates with direct and applicable experience will be considered
• SQL familiarity is mandatory
• You must reside in the U.S. to qualify for this role

Client Support Analyst is a mid-level support position for a warehouse management system. The candidate will be expected to interact with the client and troubleshoot issues with the system. They will also be required to identify and resolve mid to complex problems, create documentation, and provide solutions to the client. They will also be required to understand business processes and communicate effectively with the implementation team.

Role And Responsibilities

• Supporting the warehouse management system and clients.
• Troubleshooting day to day application and/or database related issues.
• Supporting enterprise software and databases in production environments.
• Developing a comprehensive library of support and training documentation and resolution guides.
• Evolving into a subject matter expert.
• Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures.
• Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).
• Work hours will take place during EST business hours.

Qualifications

• Ability to build and maintain collaborative relationships with team members, customers and vendors.
• Good communication skills - ability to communicate clearly and concisely in both verbal and written mediums.
• Knowledge of Agile work practices.
• Ability to organize own work based on the priorities established.
• Documented and proven experience in client service.
• Minimum of 3 years of experience in an IT related environment.
• Minimum of 3 years of experience with Microsoft's SQL Server Business Intelligence (BI) development.
• Strong understanding and experience manipulating relational database schemas.
• Excellent written and verbal communications skills in English to effectively communicate with stakeholders, team and end users in both technical and non-technical environments.
• Professional demeanor and the ability to develop effective working relationships with team members and end users.
• Must be a self-starter who is able to work independently as well as within a team environment.

Requirements

• Technical education, Bachelor's degree or higher, in Computer Science, Engineering, or a related field.
• Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack.
• Basic knowledge of SQL Server Integration Services (SSIS).
• Basic knowledge of SQL Server Reporting Services (SSRS).
• Basic knowledge of SQL Server Database Administrator experience; performance tuning.

Not only does Datex Inc. accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace.

Datex will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Benefits

• Medical, Vision, Dental and Life/Disability Insurance available
• Paid Time and Paid Holidays
• 401K
• Supportive leadership environment

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Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting