Remote Integrations Tech Support Analyst (Tier 2)

First Advantage; United States; Remote; USD 70,000 - 85,000; Full time

Job summary

First Advantage is seeking a Technical Support Analyst for its remote Tier 2 team. The role involves providing efficient technical support and liaising between departments to ensure seamless background checking processes.

The ideal candidate has a degree in Computer Science, strong experience with SQL, and excellent problem-solving skills. Join a recognized leader in background screening solutions and enjoy a full-time remote position.

Qualifications

• Proficient in integration technologies such as APIs (REST, SOAP).
• Experience in application or production support.
• Strong analytical skills for troubleshooting complex technical issues.

Responsibilities

• Provide technical support via phone and email.
• Communicate issues with internal departments to resolve client problems.
• Manage customer expectations and case workflows efficiently.

Skills

Technical Support

Application Integration

SQL

Problem-solving

Communication

Education

Associate or Bachelor's degree in Computer Science or Technology

Tools

Atlassian (JIRA)

AWS

SFTP

MS SQL Server

ServiceNow

Job description

First Advantage is seeking a Technical Support Analyst for its remote Tier 2 team. The role involves providing efficient technical support and liaising between departments to ensure seamless background checking processes.

The ideal candidate has a degree in Computer Science, strong experience with SQL, and excellent problem-solving skills. Join a recognized leader in background screening solutions and enjoy a full-time remote position.