Client Support Analyst (100% remote)

LifeWorks; Nashville (TN); Hybrid; USD 50,000 - 80,000; Full time

Job summary

An innovative organization in the health and well-being sector is seeking a dedicated professional to support pension plan administration. This role offers a flexible work environment, including remote work options, and emphasizes career growth within a purpose-driven team. You will engage in meaningful work that positively impacts clients' health outcomes while collaborating with a supportive team. Ideal candidates will possess strong communication and organizational skills, with a background in computer science or mathematics. Join this forward-thinking company to make a difference in people's lives!

Qualifications

• 2+ years of experience in pension administration support.
• Strong written and verbal communication skills in English.

Responsibilities

• Provide support for pension plan administration software.
• Conduct root cause analysis for software change requests.

Skills

Communication Skills

Attention to Detail

Organizational Skills

Flexibility

Education

University Degree in Computer Science

Degree in Mathematics

Tools

Pension Administration Software

Support Tools for Task Management

Job description

Employer Industry: Health and Well-Being Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work environment with the possibility of remote work
- Supportive and collaborative team culture focused on innovation
- Chance to make a positive impact on health outcomes for clients and users
- Involvement in a purpose-driven organization dedicated to improving lives

What to Expect (Job Responsibilities):
- Provide direct support for general and functional questions related to pension plan administration software
- Conduct root cause analysis for software change requests and internal processes
- Perform regular follow-ups with support teams to ensure adherence to service level agreements
- Document requirements and expected results for investigation by support teams
- Execute unit testing and validate regression testing results for software updates

What is Required (Qualifications):
- University degree in computer science, mathematics, or a related discipline
- Minimum of 2 years of relevant experience in pension administration support
- Excellent written and verbal communication skills in English
- Ability to work under tight deadlines and maintain flexibility
- Strong attention to detail, initiative, and organizational skills

How to Stand Out (Preferred Qualifications):
- Experience in a customer-focused role within the health and well-being industry
- Knowledge of pension plan administration processes and software
- Proficiency in using support tools or software for task management
- Demonstrated ability to work effectively in a team-oriented environment
- Willingness to travel occasionally as needed

#HealthAndWellBeing #ClientSupport #CareerOpportunity #RemoteWork #InnovationDriven

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