Client Support Analyst (100% remote)

TELUS; Atlanta (GA); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player in health and well-being is seeking a Client Support Analyst to join their innovative team. In this remote role, you will provide essential support for pension plan administration software, ensuring high-quality service and adherence to service level agreements. Your expertise in communication and analytical skills will be crucial as you conduct root cause analysis and manage service requests. This role offers an exciting opportunity to contribute to a mission-driven organization that values diversity and inclusion, while also providing the chance to grow within a supportive and collaborative environment.

Qualifications

• 2+ years of support experience in pension administration.
• Strong communication skills in English.

Responsibilities

• Provide support for pension plan administration software.
• Conduct root cause analysis and manage service requests.
• Perform unit testing and validate results of software updates.

Skills

Communication Skills

Analytical Skills

Organizational Skills

Teamwork

Attention to Detail

Education

University Degree in Computer Science

Degree in Mathematics

Job description

Join to apply for the Client Support Analyst (100% remote) role at TELUS.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on individual needs to shape the future of health. As a global leader in health and well-being, encompassing physical, mental, and financial health, TELUS Health aims to improve health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Join our team and contribute to our mission.

The Client Support Analyst will provide frontline support for pension plan administration software, conduct root cause analysis, manage service requests, and perform testing, ensuring high-quality service and adherence to SLAs.

What you’ll do

• Provide direct support for general and functional questions to end users in the efficient administration of pension plans using TELUS Health’s software.
• Contribute to root cause analysis related to software or internal process change requests.
• Perform regular follow-ups with support teams involved in root cause analysis and support to ensure SLAs are respected.
• Document requirements and communicate expected results to support teams for investigation.
• Perform unit testing and validate regression testing results related to software updates.
• Use appropriate tools to assign requests, track, and follow up on support requests.
• Manage assigned tasks effectively to meet service standards.

What you bring

• University degree in computer science, mathematics, or related discipline.
• Minimum of 2 years of relevant support experience in a pension administration environment.
• Excellent written and oral communication skills in English.
• Flexibility and ability to work under tight deadlines.
• Strong team spirit.
• High attention to detail, initiative, and organizational skills.
• Occasional travel may be required.

Additional Information

We’re a people-focused, customer-first, purpose-driven team committed to innovation and positive impact. TELUS Health is an Equal Opportunity Employer promoting diversity and inclusion. We provide accommodations for applicants with disabilities during the recruitment process.

By applying, you agree that your information may be shared with TELUS’s Talent Acquisition team and relevant leaders involved in the hiring process.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Health and Human Services