Client Support Analyst (100% remote)

LifeWorks; Charleston (SC); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player in health and well-being services is seeking a dedicated support specialist to enhance their pension administration team. This role offers the opportunity to work remotely with flexible hours, fostering a collaborative environment where your contributions directly impact health outcomes. Join a purpose-driven team that values career growth and provides meaningful work. If you possess strong analytical skills and a passion for improving processes, this is the perfect opportunity to advance your career while making a difference.

Qualifications

• 2+ years of experience in pension administration.
• Strong communication skills and attention to detail.

Responsibilities

• Provide support for pension plan administration software.
• Conduct root cause analysis and document requirements.
• Perform unit testing and validate software updates.

Skills

Analytical Skills

Communication Skills

Attention to Detail

Problem-Solving

Organizational Skills

Education

University degree in Computer Science

Degree in Mathematics

Tools

Pension Administration Software

Job description

Employer Industry: Health and Well-Being Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in meaningful work that improves health outcomes for individuals and organizations
- Work remotely with flexible hours
- Competitive salary commensurate with experience
- Chance to be part of a people-focused, purpose-driven team

What to Expect (Job Responsibilities):
- Provide direct support for general and functional questions to end users regarding pension plan administration software
- Conduct root cause analysis related to requests for changes to software or internal processes
- Perform regular follow-ups with support teams to ensure adherence to service level agreements
- Document requirements and expected results for investigation by support teams
- Perform unit testing and validate regression testing results for software updates

What is Required (Qualifications):
- University degree in computer science, mathematics, or a related discipline
- Minimum of 2 years of relevant experience in a pension administration environment
- Excellent written and oral communication skills in English
- Ability to work with tight deadlines and manage tasks effectively
- High level of attention to detail, initiative, and organizational skills

How to Stand Out (Preferred Qualifications):
- Experience in a customer support role within the financial services or benefits administration sector
- Familiarity with pension administration software
- Strong analytical skills with a focus on problem-solving
- Ability to work collaboratively in a team-oriented environment
- Willingness to travel occasionally as needed

#HealthAndWellBeing #ClientSupport #CareerOpportunity #RemoteWork #TeamCollaboration

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