CertifyOS Looking for Help Desk Support Analyst (India) at Remote

CertifyOS; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative startup is seeking a growth-minded Helpdesk Analyst to join their fully remote team. In this role, you will provide exceptional customer service while managing helpdesk operations and supporting users in a fast-paced environment. Collaborating closely with IT and cybersecurity leaders, you will tackle user issues, maintain asset management, and ensure smooth operations across the organization. The company values professional development and offers a collaborative culture where every voice is heard. If you're a self-starter with a strong customer service ethic, this is your chance to make a meaningful impact in the healthcare technology space.

Benefits

100% health, dental, and vision insurance premiums covered

Unlimited PTO policy

No meeting Thursdays

100% remote work environment

Qualifications

• 1 year experience in a tech environment required.
• Knowledge of operating systems and basic Google tools needed.

Responsibilities

• Track user issues and manage assets using ticketing systems.
• Provide support for user account management and IT needs.

Skills

Customer Service

Issue Tracking

Operating Systems (Windows, Mac, Linux)

Google Workspace (Sheets, Forms, Slides)

JIRA

Education

High School Diploma

CompTIA A+ Certification

CompTIA Sec+ Certification

Tools

JIRA

ITGOAT

Job description

Role Location: Mexico

About CertifyOS

CertifyOS is an API-first, UI agnostic, end-to-end provider network management platform for credentialing, monitoring, licensing, provider health plan enrollment, and provider sourcing. We’re an early-stage startup backed by top-tier VC funds and are looking to rapidly expand our footprint in the provider data space.

CertifyOS was started by former Oscar Health employees who dealt with the pain points of scaling provider networks first hand–the lack of APIs, the sub-par tech stack, poor UX, and the piles of paperwork slowed us down. We built CertifyOS so that no other network management team will have to face the same pain points and bottlenecks that we faced.

CertifyOS is uniquely positioned with integrations into 100s of primary sources, and is building a one-of-a-kind healthcare cloud that will reduce provider onboarding time from months to minutes.

At CertifyOS, we operate as a team. We foster a collaborative environment where everyone’s voices are heard, and your professional development is taken seriously. We take pride in our grit and are looking to add more purpose-driven team members who want to make a difference in building out the next generation of healthcare infrastructure.

About The Role

We’re looking for a growth-minded Helpdesk Analyst who will thrive in a fast-paced startup environment and ready to give great customer service while helping protect the company assets. This role’s responsibilities are to help manage the helpdesk and support users. You will work closely with the Manager of IT & Cybersecurity and the Director of Quality and Compliance to build and perform robust operations across the organization. They will serve as the primary cyber security and network management thought partner and will work closely with organizational leaders. This is a fully remote position reporting directly to the Manager of IT & Cybersecurity.

What you’ll do

1. Responsible for tracking user issues and asset management in (JIRA/ITGOAT) ticketing systems
2. Coordinate IT needs for executive meetings
3. Respond to inquiries and requests for assistance from end-users via telephone, email, and ticketing system (JIRA/ITGOAT)
4. Install, upgrade, and support all company laptops PC/Macbooks
5. Provide administrative support to user account creation and maintenance including granting user permissions, resetting passwords, and unlocking accounts
6. Provide regular communication to management and others, including an explanation of practices and methods used

What you’ll need

1. 1 year of experience in a professional technology environment.
2. Experience with various operating systems (Windows, Mac OS, and Linux)
3. Self-starter with the ability to independently resolve issues and deliver results
4. Demonstrated knowledge of basic Google (Sheets, Forms, and Slides).
5. Demonstrated ability to learn new technologies and applications.
6. Strong customer service ethic.
7. Ability to meet or exceed deadlines in a multi-tasking, self-directed environment.

Nice to haves

1. Demonstrated experience in the U.S. healthcare industry (bonus points for experience in a startup environment)
2. Desired certification (CompTIA A+, CompTIA Sec+)

Benefits of working at CertifyOS:
100% of health, dental, and vision insurance premiums covered for employees
100% remote work environment with occasional “offsite” in-person activities
Unlimited PTO policy with a mandatory minimum of two weeks off
No meeting Thursdays so you can stay heads down to get work done

Equal opportunity employer:
CertifyOS is an equal-opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.

Reasonable accommodation:
CertifyOS applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any CertifyOS applicant who requires reasonable accommodations during the application process should contact the recruiting team ([e-mail]) to make the need for accommodation known.

Pay transparency policy:
CertifyOS ensures that you won’t be discharged or discriminated against based on whether you’ve inquired about, discussed, or disclosed your pay.