Client Support Analyst (100% remote)

LifeWorks; Atlanta (GA); Hybrid; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company in the Health and Well-Being Technology sector, where you can make a meaningful impact on client satisfaction and member experience. This role offers the opportunity for career advancement within a supportive and collaborative environment. You will provide essential support for pension plan administration software, ensuring service level agreements are met while engaging in work that improves health outcomes. With flexible working arrangements, including remote options, this position is perfect for those looking to grow their careers while making a positive difference.

Qualifications

• Minimum of 2 years of relevant experience in pension administration support.
• Excellent written and oral communication skills in English.

Responsibilities

• Provide direct support for pension plan administration software.
• Conduct root cause analysis for software change requests.

Skills

Communication Skills

Attention to Detail

Organizational Skills

Root Cause Analysis

Education

University Degree in Computer Science

Degree in Mathematics

Tools

Pension Administration Software

Job description

Employer Industry: Health and Well-Being Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Flexible working arrangements, including remote work options
- Engage in meaningful work that improves health outcomes for individuals and organizations

What to Expect (Job Responsibilities):
- Provide direct support for general and functional questions to end users regarding pension plan administration software
- Conduct root cause analysis related to requests for changes to software or internal processes
- Perform regular follow-ups with various support teams to ensure service level agreements are met
- Document requirements and expected results for investigation by support teams
- Perform unit testing and validate regression testing results related to software updates

What is Required (Qualifications):
- University degree in computer science, mathematics, or a related discipline
- Minimum of 2 years of relevant experience providing support in a pension administration environment
- Excellent written and oral communication skills in English
- Ability to work under tight deadlines with flexibility
- Strong attention to detail, initiative, and organizational skills

How to Stand Out (Preferred Qualifications):
- Experience working in a customer-focused team environment
- Familiarity with pension administration software or related tools
- Proven ability to manage multiple tasks effectively
- Experience with root cause analysis and documentation processes

#HealthAndWellBeing #TechnologyCareers #ClientSupport #RemoteWork #CareerGrowth

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