Customer Support Specialist

Kelly; Mahwah (NJ); On-site; USD 34,440; Part time

Job summary

A leading staffing agency is seeking a Customer Support Specialist to provide administrative support and respond to consumer inquiries. The ideal candidate will be detail-oriented and organized, with strong communication skills. This temporary position offers an hourly rate of $25 and is scheduled Monday to Friday, 8 AM to 5 PM. Join the team to help advocate for consumer rights and ensure smooth operations.

Qualifications

• Strong attention to detail and organization.
• Effective communication skills to assist consumers.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Assist with scheduling meetings and preparing agendas.
• Respond to consumer inquiries via phone and email.
• Coordinate with internal departments to streamline case resolution.

Skills

Detail-oriented

Organizational skills

Compassionate communication

Job description

Overview

Join to apply for the Customer Support Specialist role at Kelly.

Position Summary

We are searching for a detail-oriented, organized, and compassionate Temporary Administrative Assistant to join our Consumer Advocacy team. The ideal candidate will play a crucial role in handling administrative tasks, delivering responsive customer support, and ensuring smooth daily operations to further our consumer rights advocacy efforts.

Key Responsibilities

• Administrative Support:
  • Assist with scheduling meetings, preparing agendas, and taking meeting notes.
  • Organize and maintain digital and physical files.
  • Prepare reports, presentations, and correspondence as required.
  • Track deadlines, submissions, and follow-ups related to consumer complaints and advocacy initiatives.
  • Support data entry and database management tasks.
• Customer Support:
  • Respond to consumer inquiries via phone, email, or web portal in a timely and empathetic manner.
  • Log and track complaints, feedback, and cases in internal systems.
  • Provide accurate information about consumer rights, resources, and support procedures.
  • Escalate complex or urgent issues to appropriate team members or supervisors.
  • Maintain confidentiality and professionalism in handling sensitive consumer information.
• Team Collaboration:
  • Coordinate with internal departments to streamline case resolution.
  • Contribute to the development of FAQs, process documentation, and user-friendly support materials.
  • Participate in training sessions and team meetings to stay informed about policy updates and advocacy efforts.

Position Details

• Duration: Approximately 3-6 months
• Hourly Rate: $25/hr
• Schedule: Monday to Friday, 8 AM - 5 PM

About Kelly

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.