Client Support Analyst — Legal Ops & Zoom Liaison

Kelly; San Diego (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Kelly is seeking a Client Support Analyst to join our team in San Diego, CA, supporting a premier client. The role focuses on delivering outstanding service by responding to inquiries via phone and email, coordinating with internal departments, and assisting at the front desk to keep daily operations running smoothly.

Top candidates will have a high school diploma, about 1 year of customer service experience, and strong verbal and written communication skills; being tech-savvy and organized

Qualifications

• 1 year of customer service experience (preferred).
• Strong verbal and written communication skills.
• Tech-savvy with the ability to navigate multiple systems and platforms.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Legal industry experience a plus but not required.

Responsibilities

• Respond to client inquiries via phone and email with professionalism and urgency.
• Collaborate with other departments to ensure timely issue resolution and enhance client experience.
• Assist at the front desk and support daily office operations to maintain a smooth workflow.
• Facilitate hybrid legal proceedings via Zoom and manage document-related tasks for seamless communication.
• Deliver outstanding client service from start to finish.

Skills

Customer service

Communication skills

Tech-savvy

Education

High school diploma or equivalent

Job description

Kelly is seeking a Client Support Analyst to join our team in San Diego, CA, supporting a premier client. The role focuses on delivering outstanding service by responding to inquiries via phone and email, coordinating with internal departments, and assisting at the front desk to keep daily operations running smoothly.

Top candidates will have a high school diploma, about 1 year of customer service experience, and strong verbal and written communication skills; being tech-savvy and organized