Client Support Analyst

Westinghouse Electric Company LLC; Massachusetts; In loco; USD 32.000 - 39.000; Tempo pieno

Descrizione del lavoro

Westinghouse's WECTEC Staffing Services seeks a Client Support Analyst on behalf of our client. This is a 1-year contract assignment (W-2) located in Houston, TX.

You will support the Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across deregulated markets. You will handle enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios, and perform operational analyses to advise stakeholders in

Competenze

• Bachelor's degree or equivalent experience required.
• 2 years of experience preferred.
• Experience in natural gas/retail energy a plus.

Mansioni

• Serve as post-deal liaison between Services, Brokers, and Sales Team; conduct operational research and resolve complex inquiries.
• Primary contact for brokers and sales reps on enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• Perform complex operational analyses to support informed decisions and act as a trusted advisor to stakeholders.
• Show passion for the retail energy and gas markets and maintain a winning attitude.

Conoscenze

Effective Written Communications

Effective Verbal Communications

Financial Analysis

Formazione

Bachelor's or Equivalent Experience

Descrizione del lavoro

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A Wholly Owned Subsidiary of Westinghouse Electric Company LLC

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our professionals each day.

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role: Location: Houston, TX 77024

We are looking for a Client Support Analyst on behalf of our client. This is a 1-year contract assignment. (W-2) You have a passion for making a difference in the Natural Gas and Retail Energy market. You will be supporting the Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets. You will be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, among others. You will report to the onsite manager.

Location: Houston, TX 77024

1-year contract assignment. (W-2)

Key Responsibilities

• You will serve as a critical post-deal liaison between Services, Brokers, and the Sales Team. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution.
• You will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• You will handle complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders.
• You will bring a passion for the retail energy and gas market, demonstrates a winning attitude.

Qualifications

• Bachelor's or Equivalent Experience
• Experience: 2 years

Helpful Qualifications

• Effective Written Communications
• Effective Verbal Communications
• Financial Analysis

Our Safety Pledge to You

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $23.00/hr. to $28.00/hr.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

Get connected with WECTEC Staffing Services on social media: LinkedIn

Equal Opportunity Employer including Veterans and Individuals with Disabilities

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

WECTEC LLC and WECTEC Staffing Services LLC are subsidiaries of Westinghouse Electric Company LLC