Client Support Analyst

Westinghouse; Houston (TX); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Comprehensive Health and Income Protec

401(k) Savings Plan

Paid Vacations

Job summary

Westinghouse is seeking a Client Support Analyst in Houston, TX on behalf of our client for a 1-year contract (W-2). You will support Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across deregulated markets.

You will serve as a primary contact for brokers and sales representatives handling enrollment issues, billing inquiries, regulatory concerns, tax exemptions, and early termination scenarios while performing complex analyses to aid

Qualifications

• High School Grad / GED required.
• Bachelor's degree or equivalent experience.
• Minimum 2 years of experience in a similar role or industry.

Responsibilities

• Serve as a post-deal liaison between Services, Brokers, and Sales to resolve inquiries and ensure service delivery.
• Handle enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios for brokers and sales reps.
• Perform complex operational analyses to support informed decision-making within the business unit.

Skills

Effective Written Communications

Effective Verbal Communications

Financial Analysis

Microsoft Office Suite

Education

High School Grad / GED

Bachelor's degree

Tools

MS Office

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

Location: Houston, TX 77024

We are looking for a Client Support Analyst on behalf of our client. This is a 1-year contract assignment. (W-2) You have a passion for making a difference in the Natural Gas and Retail Energy market. You will be supporting the Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets. You will be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, among others. You will report to the onsite manager.

Key Responsibilities:

• You will serve as a critical post-deal liaison between Services, Brokers, and the Sales Team. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution.
• You will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• You will handle complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders.
• You will bring a passion for the retail energy and gas market, demonstrates a winning attitude.

Qualifications:

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 2 years

Helpful Qualifications

• Effective Written Communications
• Effective Verbal Communications
• Financial Analysis
• Microsoft Office Suite
• Bachelor's Degree

Our Safety Pledge to You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $23.00/hr. to $28.00/hr.

Equal Opportunity Employer including Veterans and Individuals with Disabilities