Admin Spec Client Onboarding

Kforce, Inc; Town of Florida, Northern (NY, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Kforce, Inc. is seeking an Admin Spec Client Onboarding to support client setup, data collection, and contract-driven requirements. You will liaise with Field Operations and Sales to ensure accurate onboarding and billing readiness.

The role requires attention to detail, collaboration across teams, and escalation where needed to resolve issues with first invoices and client satisfaction. Hybrid work options are available.

Qualifications

• High school diploma and 2 years of related working experience.
• Associate degree preferred.
• Billing related experience is a plus.
• PeopleSoft or Recruitmax familiarity is a plus.

Responsibilities

• Review client contracts to ensure invoicing obligations.
• Document client master data and requirements.
• Coordinate with Billing and AR on client needs.
• Assist with PO administration and tracking.
• Create/update client SOPs and billing contacts.
• Educate Time Entry and Billing teams on invoicing requirements.

Skills

Communication

Customer service

Analytical thinking

Education

High School Diploma or equivalent

Associate degree preferred

Tools

MS Office

PeopleSoft

Recruitmax

Job description

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Job Description - Admin Spec Client Onboarding (260554)

Kforce is a solutions firm specializing in technology, finance & accounting , and professional staffing services.Each year, we help more than 30,000 people find work.We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs.

At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size.

We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools , and a team of great people. Together, we can achieve powerful results.At Kforce, We Love What We Do. We Love Who We Serve.

SUMMARY:

Under managerial direction, perform Client Set-Up activities in support of clients including Collecting Client Master Data, providing set-up requirements to Field Operations and Sales teams, and resolving placement challenges related to Client requirements.This can include clients utilizing VMS, online systems, or direct contact with AP departments. To be a subject matter expert in Client requirements and expectations related to Contracts, Coordinate with Onboarding and Operations on Background and Drug Screenings and Billing and AR needs. This role will be a liaison between the Client, Field Sales, Field Services, and Operations providing operational direction, issue resolution, and escalation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review client contracts to ensure compliance and determine supplier obligations related to invoicing, discounts, rebates, background/drug and reporting requirements, as outlined in the contractual agreement
• Partner with Field Partners and Operations to identify Client Requirements not listed in a contract or when no contract is available and document Client Master Data Repository (CMDR)
• Partner with Client to obtain and validate requirements obtained via contract and other sources to ensure we are meeting client needs
• Conduct follow-up with client and/or field office to confirm customer satisfaction and all requirements were met on first invoice.
• Monitor all changes to customer and placement setup to make certain invoices continue to meet client specifications and resolve setup concerns that may arise.Resolve and/or escape issues as appropriate.
• Assist with PO Administration/Tracking.
• Create and update Client SOPs per contractual agreements and placement setup.
• Create and/or update PS FS Client default and billing contacts for all Flex/Perm clients covering all lines of business, per contractual agreements and placement setup.
• Develop and maintain documentation on the end-to-end processing which supports the client experience.
• Educate and train Time Entry and Billing teams on the client invoicing and/or reporting requirements as well as assist with the processing of invoices, collections efforts, billable and non-billable expense processing, and any other areas, as needed.
• Partner with Field Office and Field Operations on current Clients with new requirements and/or challenges with existing business, as well as, Client Work Week updates, COI guidance, Vendor Forms, and Vax Tracking
• Update/Create Calc id's/Defaults for new or existing clients to ensure discounts/rebates are deducted appropriately and invoices/placements are set up correctly.
• Strengthen and grow the client relationship with Kforce through issue resolution, process overviews, and participation in client strategy planning

SUPERVISORY RESPONSIBILITIES:

None required.

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Ability to communicate and develop professional relationships effectively with wide range of personnel/cross-functional teams, both internal and external
• Strong commitment to exceptional customer service.
• Demonstrate excellent interpersonal, organizational, strong analytical and problem-solving skills.
• Ability to prioritize and multi-task in a fast-paced environment, detail oriented, understand, and adapt as the needs of the business change.
• Possess the ability to work independently, self-directed, and possess strong critical thinking skills.
• Ability to achieve goals and deadlines.
• Proficient personal computer skills with MS Office (Word, Excel, Outlook).
• Commitment and adherence to Firm’s Core Values.

EDUCATION AND/OR EXPERIENCE:

High school diploma and 2 years of related working experience or the equivalent combination of education and experience required. Associate degree preferred. Billing related experience is a plus. PeopleSoft and/or Recruitmax a plus.

CERTIFICATES AND/OR LICENSES:

None required.

Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status