Tech Support Team Lead

ibex; Palestine (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ibex is seeking a Team Manager to lead a technical support team within a BPO environment in the United States. You will guide agents to meet service levels, coach staff, and resolve escalated issues while maintaining high performance and customer satisfaction.

The role requires strong leadership, communication, and the ability to drive KPI achievement through coaching and process improvements. A minimum of one year in a supervisory BPO setting is expected.

Qualifications

• Minimum 1 year experience in the related field.

Responsibilities

• Provide direction to guarantee consistent achievement of key performance metrics.

Skills

Leadership

Coaching

Communication

Analytical skills

Team player

Education

BPO supervisory experience

Job description

ibex is seeking a Team Manager to lead a technical support team within a BPO environment in the United States. You will guide agents to meet service levels, coach staff, and resolve escalated issues while maintaining high performance and customer satisfaction.

The role requires strong leadership, communication, and the ability to drive KPI achievement through coaching and process improvements. A minimum of one year in a supervisory BPO setting is expected.