Member Services Specialist: Client Care & Benefits Education

ibex; Pittsburgh (Allegheny County); On-site; USD 25,000 - 33,000; Full time

Job summary

ibex is seeking a Member Services Specialist to handle high volumes of member inquiries by phone, providing education on IRS regulations, spending account programs, claims processing and reimbursement procedures. The role emphasizes delivering an exceptional member experience and guiding customers to appropriate plans and resources.

The position requires responding to issues, maintaining compliance with security and policy requirements, and identifying opportunities to offer additional support

Qualifications

• Must have a high school diploma or equivalent.
• Private, distraction-free workspace at home.
• Hard-wired Ethernet with at least 50 Mbps download and 10 Mbps upload.
• Must remain on camera during working hours.

Responsibilities

• Respond to member inquiries via phone, researching issues and providing accurate, timely resolutions.
• Educate members to help maximize the value of their benefits.
• Serve as a member advocate by identifying needs and guiding members toward appropriate plans and resources.
• Effectively manage escalated member interactions, resolve concerns, and ensure compliance with security and policy requirements.
• Deliver exceptional customer experiences by proactively offering additional support, information, and services.
• Maintain attendance standards and adhere to performance expectations.
• Perform other duties as assigned.

Job description

ibex is seeking a Member Services Specialist to handle high volumes of member inquiries by phone, providing education on IRS regulations, spending account programs, claims processing and reimbursement procedures. The role emphasizes delivering an exceptional member experience and guiding customers to appropriate plans and resources.

The position requires responding to issues, maintaining compliance with security and policy requirements, and identifying opportunities to offer additional support