Client Service Representative

CSC; Wilmington (DE); On-site; USD 40,000 - 60,000; Full time

Job summary

CSC is seeking a Client Service Representative in Wilmington, DE, for the Annual Reports & Business License team. This role requires building relationships with clients and managing their portfolios while ensuring excellent service in a fast-paced environment.

Ideal candidates will have over 5 years of experience in business-to-business customer service and strong skills in research and communication. This onsite position offers full-time hours from Monday to Friday.

Qualifications

• 5+ years of experience in business-to-business customer service.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.

Responsibilities

• Build relationships with clients to understand their unique needs.
• Research, analyze, review, and process legal documents.
• Manage client portfolios and organize workflow to meet deadlines.

Skills

Customer service experience

Research skills

Problem-solving skills

Time management skills

Computer proficiency (MS Office)

Salesforce experience

Job description

Client Service Representative – Annual Reports & Business License

Wilmington, DE (Onsite)

Monday – Friday, 9:00 am – 6:00 pm

We’re hiring a Client Service Representative for the Annual Reports & Business License team. The role involves working directly with client companies and internal CSC teams to provide solutions that help their business run smoother and smarter.

Responsibilities

• Build relationships with clients to understand their unique needs and concerns
• Research, analyze, review, and process legal documents
• Fulfill requests and answer questions for internal and external customers via phone or electronically
• Provide excellent client service to both internal and external clients
• Manage client portfolios and organize workflow to meet clients’ time frames and demands
• Data entry of client information, electronic filing, and retrieval of documents
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing client business by providing outstanding service and proactively offering appropriate services

Qualifications

• At least 5 years of experience working in a business-to-business customer service or administrative capacity
• Energetic self-starter who thrives in a fast‑paced, team‑oriented environment
• Attention to detail and accuracy
• Strong research skills
• Strong prioritization and time‑management skills
• Flexibility and agility, with the ability to multitask
• Problem‑solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Excellent verbal and written communication skills
• Salesforce experience a plus

Position Details

Time on‑site or time zone requirements may be necessary based on business need. Candidates must be eligible to work in the United States without sponsorship.