Client Success & Support Specialist

AMG & Associates, Inc.; New England (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver professional, client-focused assistance across email, phone, and live chat.

You will help clients navigate products, resolve service-related issues, and maintain accurate records of interactions while building long-term relationships. The role requires strong communication, problem-solving, and organizational skills, with a customer-first mindset and the ability to work across multiple teams to continuously improve service

Qualifications

• High school diploma or equivalent; an associate or bachelor’s degree is preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and professional communication with diverse clients.
• Effective problem-solving, critical-thinking, and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
• Familiarity with CRM systems and office productivity tools.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and coordinate resolutions per service guidelines.
• Document interactions and support activities in CRM systems.
• Assist clients with account setup, service requests, and product navigation.
• Monitor and follow up on outstanding requests for timely resolution.
• Escalate complex issues to appropriate internal teams.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to support processes.
• Collaborate with sales, operations, and technical teams to meet client needs.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Written communication

Team collaboration

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Salesforce

Zendesk

HubSpot

Job description

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver professional, client-focused assistance across email, phone, and live chat.

You will help clients navigate products, resolve service-related issues, and maintain accurate records of interactions while building long-term relationships. The role requires strong communication, problem-solving, and organizational skills, with a customer-first mindset and the ability to work across multiple teams to continuously improve service